Natural wood furniture prepared for delivery

Shipping & Delivery

Everything you need to know about receiving your Live Edge Decor order.

Shipping Policy

At Live Edge Decor, we want your shopping experience to be smooth from the moment you place your order until your furniture arrives. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Once you place an order, our team will review and prepare it for dispatch.

Order processing typically takes [insert processing time] business days, depending on product availability and the nature of the item.

Custom, made-to-order, or oversized furniture may require additional preparation time. If your order requires extra time, we will communicate any relevant updates.

Business days exclude weekends and public holidays, unless otherwise stated.

2. Shipping and Delivery Times

Delivery times depend on your delivery address, product size, shipping method, and carrier availability.

Our estimated delivery timeframe is [insert estimated delivery timeframe] after dispatch.

Please note that delivery estimates are not guaranteed. Delays may occur due to weather conditions, carrier issues, public holidays, remote delivery locations, or other circumstances beyond our control.

We will provide tracking information or delivery updates when available.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or communicated to you before your order is confirmed.

Shipping costs may vary depending on the destination, package dimensions, weight, and delivery service.

For large furniture items or special delivery arrangements, additional charges may apply. Any applicable charges will be communicated before confirmation.

4. Furniture and Large Item Deliveries

Some furniture and decor items require special handling because of their size, weight, or shape.

Depending on the product and delivery service, delivery may be made to the property entrance or another agreed delivery point. Room-of-choice delivery, assembly, and installation are not included unless explicitly stated in the product listing or delivery agreement.

Please ensure that the delivery address is accurate and that the item can reasonably access the intended delivery area.

5. Tracking Your Order

When tracking is available, we will share the tracking details or delivery information through the contact details provided with your order.

Please allow time for tracking information to update after dispatch.

If you have not received an update within the expected timeframe, contact us with your order number so we can assist you.

6. Incorrect Addresses and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional shipping charges or delays may apply if an order needs to be redirected or redelivered, subject to the carrier's terms and applicable law.

7. Damaged, Missing, or Delayed Orders

Please inspect your order upon arrival.

If your item arrives damaged, appears to be missing, or has a delivery issue, contact us promptly with your order number, a description of the problem, and clear photographs where applicable.

We will review the issue and explain the next steps in accordance with our applicable policies and legal obligations.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

8. International Shipping

International shipping availability, costs, delivery estimates, and import requirements depend on the destination and product.

Where international delivery is available, customers may be responsible for applicable customs duties, import taxes, or other destination charges unless otherwise stated at checkout or agreed in writing.

Please contact us before placing an international order if you need confirmation that delivery is available to your location.